REFUND POLICY
Returns for Products:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we may be unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or further enquiries of your refund.
If the refund is approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 7 days of approval.
Late or missing refunds
We will let you know as soon as we have processed your refund. If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@wediveoceania.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@wediveoceania.com and send your item to We Dive Oceania, 16 Piccadilly Place QLD 4152, Australia.
Shipping
To return your product, you should mail your product to We Dive Oceania, 16 Piccadilly Place QLD 4152, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot take any responsibility for packages being returned to us. We will however let you know as soon as we receive it.